NGSD 5.5

Computacenter’s NGSD mobile application exemplifies a strategic approach to simplifying IT support through digital innovation. The application serves as the front end of the support experience, providing users with an interactive and user-friendly interface that facilitates access from a variety of tablets and mobile devices, regardless of location and time.

Designed for registered NGSD users, the app offers a range of self-service options, promoting a collaborative and agile support environment suitable for both individual and organizational needs. Its intuitive design ensures ease of use, aiming to enhance user engagement and streamline support processes across diverse workplace settings.

Key features include:

• A global-oriented application tailored for mobile IT users
• 24/7 access to IT support and information
• Instant access to knowledge resources to address immediate requirements
• Location-awareness features delivering contextually relevant information in the local language
• Proactive notifications about ticket statuses, major incidents, and critical updates

Computacenter’s global service desk offers a comprehensive IT support solution that combines digital front-end capabilities with highly skilled personnel and standardized processes at the operational backend. This integrated approach distinguishes Computacenter in the market, providing an off-the-shelf, scalable solution adaptable to diverse organizational needs.

The next-generation service desk is designed to be independent of specific locations, languages, tools, or customer environments. Its seamless integration with multiple platforms allows organizations to maximize their existing IT investments effectively.

For further information on Computacenter’s service offerings, please visit www.computacenter.com/servicedesk.